To our Valued and Loyal Customers. We are here for you. Our Sales Department is now working from home. Dealership sales departments should not generally be open to the public. Instead, sales activities should be conducted only by appointment with appointments made online or by phone. These are our new rules as of today, 03/22/2020, 6:00 PM.
All dealership employees and customers who are allowed into showrooms must follow the Centers for Disease Control’s (CDC) Coronavirus prevention guidelines.
Dealership personnel and customers should be careful to adhere to social distancing throughout your sales and service operations.
Every effort should be made to serve customers remotely by picking up and dropping off vehicles after they have been disinfected.
We will have limited staff for the replacement of any vehicle that is necessary to take yourself or loved ones to the doctor. Your car is the cleanest and safest form of transportation if and when needed.
Currently, Our Service and Parts Department are open Monday-Friday 7:30-5:30 to keep your automobiles safely maintained during this lockdown.
Sales Department will currently conduct business from the safety of their homes. We are and have designed new business processes that allow us to do almost everything via computer, video, and phones to keep everyone safe. We can sell cars at this time. We are following the laws very strongly governed by this quarantine.
The Governor of Illinois has designated Carmack Car Capitol with The Napa Auto Care Center as an “Essential Business.” We are not operating business as usual. We are taking all precautions in protecting our employees and customers by following all the updates given to us from the Illinois Department Of Health and Safety. We are here for our community. If you have exceptional circumstances that can use our help, please call us. Within the boundaries of the law, we will attempt to accommodate any special requests including but not limited to picking up your automobile, delivery of parts, or any other service that is necessary during these difficult times. Gary Knight and Jason Toellner are always available for any questions about the safety of our employees, customers, and facility. Our Facebook Page is the primary source of business to customer & employee communications. Due to the nature of this concern with the status changing almost every hour of each day, we want to release the information in the best format and at the right time in best efforts to protect our employees and customers while still adhering to the laws that govern the "Essential Business " practices that are also widely published right now.
In Vermilion County, At this point, we do not have any confirmed cases COVID-19, but that could change. It is essential to plan and prepare if we do have an outbreak. Please make sure that the information you receive and share is reliable and truthful. We recommend going to the CDC website for the latest news and guidance.
If you have general questions about COVID-19, you can call 2-1-1. You can also dial 1-800-889-3931 or email email@example.com if you have general questions about COVID-19.
With great sincerity and prayers,
Executive Vice President
To our extended Carmack Family,
As you already know, businesses and individuals everywhere are being severely impacted by the COVID-19 crisis. During this challenging time, we hope you and your families stay safe and healthy. We care deeply about the relationships we've built with our customers throughout the local communities and abroad.
Thank you for your continued loyalty to Carmack Car Capitol.
Shelter In Place - Dealership Update
As you are likely aware, Gov. Pritzker has issued a "shelter in place" order, effectively closing all non-essential businesses.
Automobile dealerships have been designated as essential businesses, allowing sales, parts & service facilities at new-car dealers to continue operating.
From Gov. Pritzker's March 20 executive order to Shelter in Place, the following may remain open: Gas stations and businesses needed for transportation. Gas stations and auto-supply, auto-repair, and related facilities and bicycle shops and related facilities.
Executive Vice President
CARMACK CAR CAPITOL COVID-19 Customer Notice
To Our Customers:
Like you, we have spent the last several weeks learning about coronavirus COVID-19 and how it is impacting our state, our nation and our world.
For over 40 years, prioritizing our customers and employees has been at the heart of what we do. We want you to know that we have taken immediate steps to keep you and our employees safe.
We are closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we should take to help prevent the spread of this virus. We shared specific CDC instructions with our employees on the importance of frequent handwashing, avoiding contact with the eyes, nose or mouth with unwashed hands, and avoiding close contact with people who are sick.
We conduct regular and frequent disinfecting of high contact areas in our dealerships during the workday, and supply hand sanitizer and/or disinfectant for regular use by our customers and employees.
If leaving home is difficult during this time, we can arrange complimentary delivery of leased or purchased vehicles, as well as delivery of service vehicles. We want to make every effort to make things convenient for you, especially now.
Just call, text, or email our team, and we will take care of the rest.
Carmack will continue to vigilantly monitor this situation around the clock to do all we can to protect you and our employees. We are working hard to keep you safe and healthy while at Carmack, providing the most convenient service possible!
We are all members of the same community, and I am confident we will get through this pandemic together. In the meantime, our heartfelt appreciation extends to the healthcare workers, local and national authorities, and all those on the frontline in the US and the world working to contain Covid-19. Please know that Carmack Car Captiol sincerely appreciates your business and your loyalty.